Welcome to MilanMineral
Cosmetics
A new more natural way of beauty is just a few clicks away!
F.A.Q'S- We want to know!
Please check this page regularly. We try to be very consistent with our policies,but will update here should the need arise.MilanMinerals reserves the right to change any of our policies, at anytime without notification. Please check this page periodically.
(Thanks for staying an informed shopper!)
***If your order contains full size items and samples,your samples will be sent in sample containers instead of bags.(These are NOT sifter jars.)**
Does mineral makeup make you look as if you're not wearing makeup?-
Our opinion to this question is no. You have a better chance with mineral foundation of getting a better match to your skin tone,therefore allowing YOU to create a more natural cosmetic look ( your skin but better!) but when it all boils down to it these are cosmetics, just in the rawest form. By choosing mineral makeup you are making a more natural choice. There are none of the oils and fillers that traditional cosmetics contain, therefore it is, in our opinion a better more natural choice.
Does your line of cosmetics contain all natural ingredients? Do you use carmine or dyes?-
MilanMinerals uses the most natural ingredients we can for our products BUT, we are not a vegan line and do not make claims that we don't use some lake dyes in our products. The fact is a lot of the wonderful shades and colors our customers new and old alike love are NOT naturally obtained. These ingredients add vibrancy to our shade selections.To date out of our huge selection of shades the are under 10 MilanMineral shades that contain Lake Dyes,so there still remains a large selection of products for our vegan customers. Products containing carmine or lake dyes are also noted so they can be easily avoided by customers not wanting these ingredients in their cosmetics. Once again we'll state, you are making the most natural cosmetic choice you can, but these ARE cosmetics. MilanMinerals actually invites you as a consumer to do this simple test. Grab one of your traditional cosmetics, perhaps a foundation, see all those ingredients listed in fine print that you can BARELY read? If there are more than 5-6 ingredients it's totally unnecessary! It's all fillers.
The MilanMinerals line of cosmetics was initially created to cater to women of color (Ethnic dark skin ), and to be quite honest without these added ingredients many shades would not show up on darker skin tones. We wanted pinks that actually showed up pink, greens that were true, not faded once they were applied to dark skin. We think women of any skin tone can appreciate this. How many times have you purchased a beautiful shade in the store only to get home,try it on and find the shade was not "true" ?
Our foundations do not contain bismuth oxychloride which is a known irritant for many women. This ingredient though a known skin irritant for many women is no problem for others . MilanMinerals chooses not to take the chance.
Why is the MilanMinerals cosmetics line so much cheaper than the more popular brands ? Does this mean it's of lesser quality? -
Absolutely NOT. MilanMinerals is a company that basically relies on the word of our customers. We don't pay for fancy advertising, labels,jars etc.Yes all that stuff looks pretty in the package but we would rather not waste time with filling your orders full of colored papers shreds that only go in the trash anyways right? All we want to do is provide you with great product and dependable customer service that had previously not been provided for a large portion of our customer base.Period. Quite frankly for the popularity mineral cosmetics is gaining in many markets, we find it sad that the majority of African-American women STILL are not able to walk into a store(and many online shops) and purchase a mineral foundation created with their skin tone in mind. There are a few mainstream companies giving it a whirl, but once again, if you see more than 5-6 ingredients listed........and we can without a doubt ( oh yes we've checked!) there are. It is NOT mineral makeup in the truest sense of the word.Stay informed ladies and don't be fooled.Also we'll say this, and it holds especially true for W.O.C,when the "trend " is over, so will their mineral makeup lines.
Do you accept checks or money orders?-MilanMinerals does allow you to pay via Paypal by check.(Does not include International Orders) You also have the option of paying for your order by Money Order(US money orders only).Print a copy of your order and include it with your Money Order.(Please be advised our cart will no longer be "holding"orders.It will stay in our system 24hrs or less so if you intend on paying by Money Order please print a copy for your records. Check orders may only be accepted through Paypal. Money orders should be mailed to
MilanMinerals
P.O. Box 140014
Anchorage,AK 99514
With both of these options, your order is not "officially "completed until your check has cleared or your money order has been received.In the case of Money Orders MilanMinerals will contact you by email to let you know your order was received and has begun processing. When either of these two has occurred your MilanMineral shipping time frames go in effect. NOT when you place your order through the shopping cart.
MilanMinerals does not ship during the weekends or nationally recognized holidays.If your order is placed before 5pm PST you may begin counting your shipping time that day. Orders received after 5pm PST begin processing the next business day.
What's MilanMinerals shipping method?- MilanMinerals at this time only ships via USPS. We've found this to be the most cost effective shipping method for our customers.MilanMinerals processes our orders within 3-4 business days.You may log into your MilanMinerals account at anytime to see the status of your order. If after the fourth business day your order status has not been changed to "shipped", please feel free to contact us.The only exception to our 3-4 business day processing time is during sales events, at this time our processing time will be extended to 5 business days. Please rest assured we are working diligently to expedite your order.
Please Note:
When checking your order processing time in your account look for these 3 phrases.
Completed- Your order and payment have been received.
Processing- MilanMinerals is preparing and packing your order.
Shipped- Your order is now in the hands of the USPS.
Customers have the option of purchasing insurance for their order via the shopping cart under the Shipping Options tab.
Does MilanMinerals give refunds? Due to the nature of the items we sell MilanMinerals does not issue refunds. We're sure you can appreciate the fact that we cannot restock these items. MilanMinerals highly encourages you to sample our shades prior to investing your hard earned dollars into full sized products. Sample sizes are generous enough to provide you with several wears so that you determine if not only like, but LOVE the shade! Our samples are very affordable. All samples with the exception of a few MilanMineral sample sets are sold in small sample bags to keep costs low.If your order contains FULL SIZED products in addition to samples ,your samples will be sent in sample containers(these are NOT sifter jars) Should you prefer to have your samples stored in jars ,those may be purchased from us at an additional low price.
The ONE and ONLY exception to our replacement policy is if your package is delivered damaged or processed incorrectly.Also due to the fact we do not give refunds, we highly encourage you to sample shades prior to investing your hard earned money into a full size shade you'll never use! ( please keep in mind they have many uses though..... think nail or toe polish!)
Damaged or Incorrect Merchandise: If a product is not in good condition when it arrives to you please contact us with your order number WITHIN 48hrs. Damaged goods WILL need to be returned with all original packaging included so that we may make a claim. We will replace the product as well as the shipping cost incurred to you. Brushes: Kabuki and Flat Top Bronzer brushes tend to shed in the beginning. If you are still experiencing severe shedding after several weeks of use, please return the brushes for an exchange and we will refund your shipping costs.Insured packages that need to have a file claimed must be done per USPS guidelines which may be found on their website.www.usps.com.
Does MilanMinerals ship internationally?- Yes.
You may check out through our shopping cart along with our Domestic shoppers. Orders to Canada require the same paperwork as other International orders and therefore are charged the same International shipping rates as other International customers.No exceptions.
I wear ( insert shade) in ( insert companies) mineral makeup line,what shade would I wear in MilanMinerals? - This would be an impossible question for us to answer for you simply because we have no idea about the coverage,texture,ingredients of all the many mineral makeup companies available to you. The most we are able to do, is if provided a few CLEAR pictures of you is to point you in the right direction on which foundation shades to sample. Customers may also mail us a sample of their current foundation shade for a more precise shade match.These methods will we hope only prevent you from ordering samples that are totally off base for your skin coloring. The ultimate shade choice is of course up to you but MilanMinerals will try to help if we can.
I placed my order and want to change it. Am I able to do so? - If your order hasn't shipped and you would like to add to your order, send us an email at admin@milanminerals.com with your order information. In the email include the items you would like to add to your order.We will send you an invoice for any additional amounts owed. The only changes that can be made is adding items. No switching samples and shades.NO EXCEPTIONS.
Sales & Promotions
MilanMinerals offers sales and coupon codes on an often weekly basis.Please carefully read the terms and times of the coupon codes offered. All expiration times are Pacific Standard Time.Codes will not be extended to customers who miss certain sale dates. No exceptions. Current coupons are not applicable to orders previously placed or shipped.No exceptions will be made.Please do not ask.
How do I cash in my Reward Points?- Your reward points are based on your purchases. They are kept in your customer accounts where you're always able to see how many points you've accumulated. Once you have 10 points you may begin cashing them out for further purchases.
10 Reward Points-$5.00 off
20 Reward Points- $10.00 off
30 Reward Points- 20 % off
40 Reward Points- 30% off
50 Reward Points - $25.00 off
Points will cap at 50 and you will then need to spend them down.Reward Points do not expire.
Though sample purchases do not earn Reward Points you may certainly spend them on samples if you so choose.
Please contact MilanMinerals when you are ready to cash in Reward Points so that we may issue the appropriate discount coupon for you.If you intend to use Reward Points for a purchase,you must obtain your coupon prior to placing your order.No exceptions.Please do not ask.
Reward Point discounts may not be combined with any other offers. No exceptions.Please do not ask.For full details on the MilanMineral Reward Points click here!
Does MilanMinerals do local pick-up or drop off of orders?- No. MilanMinerals processes and ships local orders in the same manner and timeframe as our orders we ship out of state.
Please Note:
Occasionally MilanMinerals will send additional foundation samples to customers who are still attempting to find a perfect foundation match. We will note your MilanMinerals customer account that we have shipped these to you and the date shipped. We will not incur extra costs to send free items to you.Free samples will ship First class mail with no delivery confirmation. On the rare occasion these free samples do not make it to you,please do not contact us requesting that we send more. If you still need to sample foundation and would like confirmation of delivery or in the case of international orders, a Certificate of Mailing (purchased by MilanMinerals for ALL international orders.) Please submit an order through the shopping cart.Thanks
Any other questions concerning our policies please feel free to email us! We're MORE than happy to assist you in any way possible.
admin@milanminerals.com